Optimization in Pharmaceutical Distribution: How Lilab Improved Operational Efficiency

Introduction:

In the competitive pharmaceutical sector, the ability to manage real-time stock is crucial for ensuring both customer satisfaction and commercial success. A leading pharmaceutical company was struggling with an outdated distribution system that was severely affecting its operations.

Outdated stock information and delayed orders created a frustrating experience for both commercial agents and customers, jeopardizing the company’s commercial goals. Faced with this challenge, the company partnered with Lilab to develop a solution that would modernize its distribution process and significantly improve operational efficiency.

The Challenge:

This pharmaceutical company faced a critical situation due to the outdated technology it was using to manage distribution. The existing systems were not designed to meet current business needs, resulting in a chain of issues: delayed orders, outdated stock data, and an overwhelmed IT department unable to provide quick solutions.

These operational challenges not only affected customer satisfaction, as they received their orders late, but also impacted commercial agents, who were unable to meet their targets due to the system’s inefficiency.

Lilab's Solution:

Given the circumstances, Lilab proposed a solution that addressed the company’s technological issues at their core. A new technological architecture supported by a queuing system was designed, ensuring uninterrupted operations even with background batch processes running.

The real game-changer came with the implementation of a Progressive Web App (PWA), an innovative tool that provided real-time stock access to both commercial agents and customers. This PWA eliminated the dependency on specific devices, offering an intuitive and functional interface that mirrored the capabilities of a native app but with the flexibility of a web-based system.

The Implementation Process:

The solution’s implementation was carried out using agile methodologies such as Scrum and Kanban, enabling iterative development with continuous deliveries that kept the company involved and satisfied at every stage of the project. The process began with the creation of a Minimum Viable Product (MVP), which was continually refined through constant feedback.

Once the MVP was fully functional, the necessary migrations to the cloud were made, improving the solution’s scalability and preparing the company for future technological challenges.

Results and Benefits:

The collaboration between the pharmaceutical company and Lilab resulted in a complete transformation of distribution operations. The stock query and order approval processes became more agile and efficient, allowing commercial agents to perform their duties more effectively, while customers received their products on time.

The centralization of information in modern, scalable platforms not only solved immediate problems but also established a solid foundation for the company’s continued growth in the pharmaceutical industry. Additionally, the integration of old technologies with Lilab’s new solution created a synergy that increased operational flexibility and aligned the company’s technological capabilities with its evolving business needs.

Conclusion:

This success story is a clear example of how adopting innovative technological solutions can revolutionize the operations of companies in critical sectors like pharmaceuticals. The collaboration between the company and Lilab not only addressed immediate distribution challenges but also laid the foundation for solid, efficient long-term growth.

If your company faces similar challenges, Lilab is ready to help you optimize your processes and take your operation to the next level of efficiency.